Found a better rate? Book direct & we’ll refund the difference.
At IDILIQ Hotels & Resorts, we are committed to delivering attentive service from the moment you decide to choose one of our resorts for your next trip. Whether you book via computer, tablet or mobile, it is our aim to make your booking experience as quick, easy and secure as possible.
Book online with IDILIQ Hotels & Resorts for the best rate, guaranteed. If you find a better publicly available like for like rate anywhere online, we shall refund you the difference – Terms & Conditions apply as set out below.
PRICE MATCH TERMS & CONDITIONS
- Your original reservation must have been through IDILIQ Hotels & Resorts.
- The lower rate found, and the claim made to match it must be within 24 hours of the original booking being made.
- Price Match only applies to publicly available rates, which can be seen and booked without any kind of restriction or membership requirement.
- The lower rate found must be for exactly the same booking criteria meaning the same resort, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
- IDILIQ Hotels & Resorts will verify the lower rate claim and respond within 3 working days* of the claim being made. *Claims will be processed Monday to Friday, 9.00am to 5.00pm.
- The rate comparison will be made net of any taxes, gratuities or any other fees associated with the residence / room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
- When a claim covers a multiple night stay, the rate comparison will be made against the total residence / room cost on official resort website compared to the total residence / room cost on the other website.
- All price match claims must be emailed within 24 hours of booking to your booked resort at the email address provided on your confirmation or to firstname.lastname@example.org.