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frequently asked questions

At what time can we check-in?

Check-in is from 4pm.

Can I store my luggage after I have checked-out?

Yes, we can store luggage at the front desk.

HOTEL FACILITIES

Is WiFi available?

Yes, WiFi is available in your townhouse and in the clubhouse.

Are the pools heated?

Yes, both pools at the resort are heated.

Do you provide pool towels & linen?

Yes, towels, linen & pool towels are provided in your townhouse.

Is there a restaurant on-site?

Yes, there is a restaurant on the Resort. Please see our dining page.

Do you have an on-site supermarket?

No, but we are in close driving distance of supermarkets. Many offer delivery services too.

Can I swim in the lake?

No, there is wildlife in the lake.

Is there a fitness centre on-site?

Yes, the fitness centre is open from 8am until 11pm.

Can we book excursions/tickets at the resort?

There is no concierge. Front desk can assist with contact details for offsite ticket desks. Reservations are highly recommended as most major parks will only allow access with reservations made in advance.

ACCOMMODATION

WHAT ARE THE BED CONFIGURATIONS & SIZES?

Two bedroom townhouses include a king bed in the master and two twin beds in the second bedroom and a double sofa bed in the living room. Three bedroom townhouses have a king bed in the master, a queen in the second and two twin beds in the third bedroom and a double sofa bed in the living room. Four bedroom townhouses have a king bed in the master, a queen bed in the second, a queen bed in the third bedroom and two twin beds in the fourth bedroom and a double sofa bed in the living room.

ARE PACK 'N PLAYS AND HIGHCHAIRS AVAILABLE?

Yes, Pack ‘N Plays and High Chairs are available for $15 each for the duration of your stay if reserved in advance, or $30 each if requested during your stay. Please email USAReservations@idiliqgroup.com to secure yours.

IS HOUSEKEEPING PROVIDED?

Your townhouse is cleaned prior to your arrival. Additional cleaning can be arranged for a fee with Reception.

IS THERE A RESORT FEE?

Yes, there is a Resort fee of $25 plus taxes daily.

WHAT DOES THE RESORT FEE INCLUDE?

  • Access to clubhouse and pools
  • Access to Fitness Centre
  • Self-Parking
  • WiFi
  • Pool Towels
  • Starter kit: 1 laundry detergent, 1 dishwasher tablet, 2 packs of coffee, trash bags for all cans, shampoo and conditioner.

ARE PETS ALLOWED ON THE RESORT?

Yes. There is a non-refundable pet fee.

HOW IS RUBBISH DISPOSED OF?

Trash will be picked up after departure. Guests can call front desk to request a trash pick-up prior to departure too.

ARE THERE IRONING FACILITIES IN MY TOWNHOUSE?

Yes, all townhouses have an iron and board available.

IS THERE CABLE TELEVISION IN MY TOWNHOUSE? IN WHICH ROOMS?

Yes, all townhouses have a TV in the living and Master bedroom and most other bedrooms with cable channels.

ACCESSIBILITY INFORMATION

Our townhouses are individually owned and controlled, therefore units with accessible features are not available. For more information about the physical features of our accessible common areas or special services relating to a specific disability, please call +1 407-997-1000

Accessible Resort Features

  • Self-Operating lift and a sloped accessible entry in resort swimming pool
  • Service Animals are Welcome
  • Toilet Seat at Wheelchair Height - Toilet for Disabled
  • Accessible pathways and walkways throughout the property
  • Accessible parking
  • Accessible route to townhouses from parking within all areas of property
  • Accessible Registration Desk
  • Accessible common area restrooms
  • Hearing Accessible Kits are available.

GETTING AROUND

HOW FAR AWAY IS DISNEY WORLD?

Disney World is 6 miles away from the Resort.

WHAT IS THE CLOSEST AIRPORT?

Orlando International Airport (MCO) is 27 miles from the Resort and Orlando Sanford International (SFB) is 57 miles. Melbourne Orlando International Airport (MLB) is less than 80 miles away.

WHERE IS THE CLOSEST BEACH?

Cocoa Beach is 65 miles from the Resort (east) and Clearwater Beach is 75 miles (west).

HOW FAR AWAY IS THE NEAREST TOWN?

Encantada Resort is located just 6 miles from Downtown Celebration, 12miles from Downtown Kissimmee, 25 miles from the centre of town in Orlando.

ARE THERE ANY LOCAL BUSES/TRAINS?

There is no public transport available, we recommend all guests hire a car for the duration of their stay.

HOW DO I BOOK A TAXI?

UBER or LIFT apps.