frequently asked questions

Check-out time is 10:00 on the day of your departure. You may settle your account at Reception on the day before departure. Check that you have all your possessions. If you have used the safe, leave it open. The rest of the resort facilities are at your disposal – including the luggage room, swimming pools, restaurants and bars.

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Yes – Reception can extend your stay for you, subject to availability.

Yes - WiFi is available free of charge in Zacary's Restaurant, and in all apartments.

Yes - car parking is free.

Our kids’ club for 4–12 year olds, offers an array of fabulous fun games for children – all in a safe and friendly environment. There is a registration cost of €5 per child, which includes a Team Marina T-shirt. Some activities do require an extra fee – more details are available from Team Marina on the resort.

Pool towels are provided at reception upon request where a deposit charge of 20€ per towel will be held against your account. If you wish to use the pool facilities on the day of departure, please keep the towel(s) provided and return them to Reception prior to departure, otherwise the aforementioned charge will be applied. Should you decide to change your pool towels, a small charge will be applied per towel in support of our sustainable environment policy.

There are two pools that are heated in winter (usually November to May) one next to Zacary’s restaurant which is available for families to enjoy activities and have fun during their stay. Our other pool located H400 level which will be open during peak season is designated as an adults-only pool area where guests can retreat and relax in a tranquil environment.

We have a lifeguard on duty 7 days a week during the swimming pool opening times.

We have a restaurant onsite catering for breakfast, lunch and dinner. We do not offer room service.Please see our dining page here.

Yes. Sam's Pantry, our mini market and bakery, located on the ground floor of block A, is open daily from 09:00 to 16:00.

Yes. For your ease and convenience, all transactions can be room charged and this is our preferred method of payment.

Yes. Should you need to exchange money, you can do so at Reception; please bear in mind that this facility is strictly limited to cash exchanges and only main currencies are available. Please contact Reception for further details.

Should you require a doctor to visit you a private hospital is located nearby with facilities open 24/7. Please contact Reception to make an appointment.

Smoking is not permitted inside our residences or our restaurants, though it is permitted on the terraces.

Travel cots and highchairs (suitable for children up to 2 years old) can be requested free of charge from Reception.

We ask you to assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation. Please help us by informing Reception if anything is broken, missing or damaged within your apartment. You may be required to pay for any unnecessary damage that is caused during your stay.

Yes - all apartments have their own iron and ironing board.

Yes - all apartments have a hairdryer available.

Yes - all apartments have air conditioning.

No - pets are not allowed on the resort.

We encourage you to support Wyndham Green, a Wyndham efficiency and green practice program by recycling your household waste. Colour coded bags are provided in all apartments to separate plastics, paper, cardboard, and general waste and bags can be deposited at communal recycling points clearly marked at the resort.

Yes - every apartment has satellite television with channels in various languages. You will find an overview of all channels on channel 2.

Yes - all apartments are equipped with a safe. Please contact Reception for more information, or if you experience any difficulties.

Playa de Torviscas is just 2.5kms from the resort.

Fañabe is 1km from the resort and the popular Playa de Las Americas is approximately 5km away.

Certainly, we would be pleased to arrange a delivery of a vehicle of your choice directly to the resort. Please contact Reception for further details.

Please contact Reception if you require a taxi from the resort.