frequently asked questions

Check-out time is 10:00 on the day of your departure. You may settle your account at Reception on the day before departure.

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Yes – Reception can extend your stay for you, subject to availability.

According to government rules, you must pay a tourist tax in Austria – it is currently €1.55 per person, per night (not applicable for children under 15 and disabled persons). We will add the amount to your account and you can pay on check out.

It is possible to check-in when reception is closed. The duty manager can remotely open the door for you and you can collect your keys. Full check in can be done at reception the next morning.

Yes - its located in the basement of the hotel and can be accessed from the car park.

Yes -WiFi is available free of charge in our Bars & Restaurants, and in all apartments.

Yes - car parking is free.

We have a restaurant and onsite catering for breakfast only currently. We do not offer room service. Please see our dining page here.

Yes – pool towels are provided.

No. There is no lifeguard by our indoor swimming pool. Guests can use it at their own risk. Children under 16 must be accompanied by an adult when entering the facility. Children in the water must be supervised by an adult or guardian in the water, on deck and in the locker room area.

All residences, apart from 2, have a Murphy bed. Studio residences have a double bed. One bedroom residences have a double bedroom and a sofa bed. Two bedroom residences have a double bed in the master bedroom, single bunk beds in the second bedroom and a sofa bed in the lounge.

Travel cots and highchairs (suitable for children up to 2 years old) can be requested free of charge from Reception.

We ask you to assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation. Please help us by informing Reception if anything is broken, missing or damaged within your apartment. You may be required to pay for any unnecessary damage that is caused during your stay.

Yes - all apartments have their own iron and ironing board.

No - pets are not allowed on the resort.

We encourage you to support Wyndham Green, a Wyndham efficiency and green practice program by recycling your household waste. Colour coded bags are provided in all apartments to separate plastics, paper, cardboard, and general waste and bags can be deposited at communal recycling points clearly marked at the resort.

Smoking is not permitted inside our residences or our restaurants, though it is permitted on balconies and terraces.

Yes - every apartment has satellite television with channels in various languages.

Yes - all apartments are equipped with a safe. Please contact Reception for more information, or if you experience any difficulties.

The nearest town is Zell am See, which is 8km from the resort.

The nearest ski slopes are also at Zell am See. We run a ski shuttle service from Sunday to Friday to the Areitbahn ski lift in Zell am See. Please contact reception for further information.

Yes, as well as the ski shuttle buses there are public buses and daily shuttles to Kaprun. Please contact reception for further information.

Please contact Reception for details of our resort airport transfer service to, and from Salzburg. Reservations must be made no later than 1 week prior to arrival.

Please contact Reception if you require a taxi from the resort.