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frequently asked questions

At what time can we check-in?

The official check-in time is 16:00.

Should you wish to arrive early on your check-in date, please inform us in advance and we will do our best to prepare your apartment for you.

Complying with Spanish legislation, all guests aged over 16 must present and register their passport at Reception on arrival. A credit or debit card will be requested as a deposit.

At what time do we need to check-out?

Check-out time is 10:00 on the day of your departure. You may settle your account at Reception on the day before departure. Check that you have all your possessions. If you have used the safe, leave it open. The rest of the resort facilities are at your disposal – including the luggage room, swimming pools, restaurants and bars.

Can I request a late check-out?

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Is it possible to extend my stay?

Yes – Reception can extend your stay for you, subject to availability.

RESORT FACILITIES

Is WiFi available?

Yes. WiFi is available free of charge in the main areas on resort and in all apartments.

Is there free parking on the resort?

Yes - car parking is free. Some resorts offer an enclosed garage; you may be asked for a refundable deposit for the garage key.

Are the children’s activities free?

Yes, they are! Our kids’ clubs for 4 to 12 year olds offers an array of fun games and activities, all carried out in a safe and friendly environment. From sports games and bouncy castles to our popular mini-cinema and mini-disco, there is something to suit everyone. We also offer a variety of Resort-based activities too from water Zumba to football, archery to mini-golf. There are also organised activities for 13 to 15 year olds and a Teen Zone.

Which pools can I use on site?

Every resort at Wyndham Costa del Sol enjoys access to at least one swimming pool. You can find the location of the closest pools to your residence on the Resort Map. For information on which alternative pools to use, please contact Reception.

Do you provide pool towels?

Yes - pool towels are provided in your apartment.

Is there a heated swimming pool?

The pool next to Zac's Restaurant & Bar is heated during winter months (November to May) and is accessible to all guests of Ramada Hotel & Suites.

Do you have any restaurants on site?

Yes - there are numerous restaurants onsite catering for breakfast, lunch and dinner. They are also experienced in catering for weddings, special occasions, groups, and dietary requests. We do not offer room service. Please see our dining page here.

Is there an on-site supermarket?

Yes. Sam's Pantry, our onsite mini-market, bakery and cafe, is open daily.

Is there a fitness centre on site?

Yes. The Fitness Centre is open daily.

Is there a tennis court available?

Yes. For tennis court reservations and equipment rental, please visit or contact Guest Services.

Can I room charge?

Yes. For your ease and convenience, all transactions can be room charged and this is our preferred method of payment.

Is it possible to exchange money at Reception?

Yes. Should you need to exchange money, you can do so at Reception; please bear in mind that this facility is strictly limited to cash exchanges and only main currencies are available. Please contact Reception for further details.

Is there a doctor on resort?

Yes. A private medical centre is located near Reception and is open at the following times: Monday and Friday 11:30am – 1:30pm. In case of an emergency, or if you need a doctor outside of these hours, please do not hesitate to contact Reception, or our onsite security team.

Emergency Extensions:
Ramada Reception: +34 952 66 99 00 - Internal Extensions: 70520 | 70522
Security: +34 952 66 99 96 - Internal Extension: 33333

Where is the nearest cash point?

There are two cash points on the Resort, which can be found on the Resort map. One is located opposite the Ramada Guest Service Centre.

APARTMENT INFORMATION

What are the bed configurations and sizes?

Studios have a double bed. One bedroom apartments have a double bedroom and a sofa bed in the lounge. Two bedroom apartments have a double bed in the master bedroom, two singles in the second bedroom and a sofa bed in the lounge.

Are cots and highchairs available?

Travel cots, highchairs (suitable for children up to 2 years old), and stair gates can be requested free of charge from Reception.

Is there are a charge for damages?

We ask you to assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation. Please help us by informing Reception if anything is broken, missing or damaged within your apartment. You may be required to pay for any unnecessary damage that is caused during your stay.

Are pets allowed on the resort?

No - pets are not allowed on the resort. Please refrain from feeding or letting stray animals into your apartment.

How is rubbish disposed of?

For reasons of hygiene and safety, please dispose of your rubbish at the rubbish collection points, which are shown on the resort map. Please consider the environment and recycle where possible in the bins provided.

Is smoking allowed?

Smoking is not permitted inside our residences or our restaurants, though it is permitted on the terraces.

Are there ironing facilities in the apartments?

Yes - all apartments have their own iron and ironing board.

Do the apartments have air conditioning?

Yes - all apartments have air conditioning.

Is there a television in the apartments?

Yes – every apartment has satellite television with channels in various languages. If you experience problems at any time, please contact Guest Services or Reception.

Is there a room safe in the apartment?

Yes – all apartments are equipped with a safe. Please contact Guest Services or Reception for more information, or if you experience any difficulties.

GETTING AROUND

When are the local markets?

La Cala de Mijas – Wednesdays and Saturdays. Fuengirola – Tuesdays and Saturdays.

How far is the beach?

The beach is a 5-10-minute walk from Ramada Reception, and our free resort road train can transport you to and from the nearest access point.

How far away is the nearest town?

Fuengirola town is approximately 2km from the resort.

Can I hire a car once at the resort?

Yes, you can. Our preferred partner is Autos Lido who operate out of the airport, and from within the resort.

Need a car? Call or WhatsApp on:
M: +34 616 80 81 82
T: +34 952 327 804
T: +34 952 669 957
Ext: 69957 (from your apartment)
Email: clc@autoslido.es
Web: Click here to book online

Are there any local buses?

Yes - local buses between Fuengirola and Marbella operate every half hour (every hour and half hour from the main stations, bus number 220), picking up at bus stops located along the motorway. The closest stop for Marbella is located at the petrol station adjacent to the resort. The C1 train line connects Fuengirola to Málaga, with stops at Benalmadena, Torremolinos, Plaza Mayor and others.

How do I book a Taxi?

Please contact Reception if you require a taxi from the resort. Due to high demand, we recommend that you book a taxi to the airport the day before departure.

Compared to most countries, taxis are reasonably cheap in Spain. The cost of a trip is usually determined by a meter; however, the taxi driver may refer to the official listed tariffs which are available to customers upon request. If in doubt, ask the taxi driver beforehand.

Taxis for more than 4 passengers (minivans) are available on request only, and via prior reservations.