frequently asked questions

Check-out time is 11:00 hrs on the day of your departure for hotel rooms, and 10:00 for lodges. You may settle your account at Reception on the day before departure.

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Yes – Reception can extend your stay for you, subject to availability.

Yes - we have complimentary WiFi available throughout the resort. You will be able to connect to 4 devices per hotel room/lodge booked.

Yes - we have plenty of parking available and we do not allocate so you can park anywhere in the area that your lodge/hotel room is located. We also have limited car parking at the Leisure Centre.

We have a restaurant onsite catering for breakfast, afternoon tea and dinner. We also offer takeaways. Please see our dining page here.

Yes. For your ease and convenience, all transactions can be room charged and this is our preferred method of payment.

Yes – pool towels are provided for you at the Leisure Centre.

Yes - our swimming pool is heated.

In case of medical emergency please contact St. Margaret’s Health Centre in Auchterarder to speak to a GP on 01764 662275. Alternatively, you can contact 111 (non-emergencies) for medical advice. In case of emergency, dial 999.

Should you wish to arrange childcare we can recommend Little Royals. Please contact them directly to arrange by calling +44 1586 553 863 or emailing enquiries@littleroyals.co.uk.

Not currently. If you are travelling to Wyndham Duchally in an electric vehicle, we recommend locating charging points close to the resort in advance. For a live map of nearby charging facilities please visit chargeplacescotland.org/live-map.

Smoking is not permitted inside our hotel or lodges but you can smoke anywhere on the grounds. Please ensure you dispose of your cigarette responsibly.

Yes, we have a dedicated area for recycling next to our courtyard lodges.

Hotel rooms have a king size or two single beds.

Dressing gowns are provided for hotel guests only.

Yes - all hotel rooms have their own iron and ironing board.

Yes - all hotel rooms have a hairdryer available.

There are a range of Freeview and sky channels available in all hotel rooms and lodges. Sky Sports is only available in the bar.

We always try our utmost to accommodate parties in lodges close to each other, however this is not guaranteed. Lodges are allocated on the day of arrival.

One bedroom lodges have a king size bed in the bedroom and a sofa bed in the lounge. Two bedroom lodges have a king size bed in the master bedroom, two singles in the second bedroom and a sofa bed in the lounge. Three bedroom apartments have a king size bed in the master and second bedrooms, two singles in the third bedroom and a sofa bed in the lounge.

There are a range of Freeview and sky channels available in all hotel rooms and lodges. Sky Sports is only available in the bar.

Travel cots and highchairs (suitable for children up to 2 years old) can be requested free of charge from Reception.

Yes - all lodges are equipped with a safe.

Yes - all hotel rooms have their own iron and ironing board.

Yes - all lodges have a hairdryer available.

Our hotel and restaurant facilities are accessible for wheelchair users and those with mobility issues.

We do not have any ground floor bedrooms and we do not have lift access.

We do 2 fully accessible lodges, with no stairs at the front door, wider doors throughout the lower level, walk-in showers, hand grips and shower seats. Some of our three bedroom lodges do have a bedroom and bathroom on the ground floor, which would also be suitable for guests with mobility issues. All lodges are equipped with stand alone showers and we can supply shower chairs on request.

Guests can contact Perth Shopmobility to hire a range of aids including wheelchairs, commodes, mobility items, bathing aids and much more. Please contact Perth Shopmobility on 01738783960 for more information.

We have access to a hearing loop at Reception for guests with hearing difficulties.

Auchterarder is the nearest town and is a ten minute drive away. There are 2 supermarkets and numerous high street shops in Auchterarder (it is in fact the longest High Street in Scotland at 1.5 miles.

Please contact Reception if you require a taxi from the resort.