frequently asked questions

Check-out time is 10:00 on the day of your departure. You may settle your account at Reception on the day before departure. Check that you have all your possessions. If you have used the safe, leave it open. The rest of the resort facilities are at your disposal – including the luggage room, swimming pools, restaurants and bars.

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Yes – Reception can extend your stay for you, subject to availability.

Yes - WiFi is available free of charge in Sunrise and Sunset Restaurants, and in all apartments.

Yes - car parking is free. There is an enclosed garage for a limited number of vehicles; you may be asked for a refundable deposit for the garage key.

Our kids’ club for 4–12 year olds, offers an array of fabulous fun games for children – all in a safe and friendly environment. There is a registration cost of €5 per child, which includes a Team Marina T-shirt. Some activities do require an extra fee – more details are available from Team Marina on the resort.

Yes – pool towels are provided for you in your apartment.

There is one pool accessible to all guests that is heated in winter (usually November to May).

We have restaurants onsite catering for breakfast, lunch and dinner. We do not offer room service.Please see our dining page here.

Yes. Sam's Pantry, our onsite cafe and shop, located next to Reception is open 7 days a week from 9:00 – 14:30. Larger supermarkets are within walking distance of the resort.

Yes. For your ease and convenience, all transactions can be room charged and this is our preferred method of payment.

A cash point is situated just outside the main entrance of the resort.

Yes. Should you need to exchange money, you can do so at Reception; please bear in mind that this facility is strictly limited to cash exchanges and only main currencies are available. Please contact Reception for further details.

Should you require a doctor to visit you a private hospital is located nearby with facilities open 24/7. Please contact Reception to make an appointment.

Travel cots and highchairs (suitable for children up to 2 years old) can be requested free of charge from Reception.

We ask you to assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation. Please help us by informing Reception if anything is broken, missing or damaged within your apartment. You may be required to pay for any unnecessary damage that is caused during your stay.

Yes - all apartments have their own iron and ironing board.

Yes - all apartments have air conditioning.

No - pets are not allowed on the resort.

We encourage you to support Wyndham Green, a Wyndham efficiency and green practice program by recycling your household waste. Colour coded bags are provided in all apartments to separate plastics, paper, cardboard, and general waste and bags can be deposited at communal recycling points clearly marked at the resort.

Smoking is not permitted inside our residences or our restaurants, though it is permitted on the terraces.

Yes - every apartment has satellite television with channels in various languages. You will find an overview of all channels on channel 1. Additionally, a DVD player is available on request.

Yes - all apartments are equipped with a safe. Please contact Reception for more information, or if you experience any difficulties.

Playa de Torviscas is just 2.1kms from the resort.

San Eugenio is 1km from the resort and the popular Playa de las Americas is approximately 4kms away.

Certainly, we would be pleased to arrange a delivery of a vehicle of your choice directly to the resort. Please contact Reception for further details.

Please contact Reception if you require a taxi from the resort.