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frequently asked questions

At what time can we check-in?

The official check-in time is 16:00.

Should you wish to arrive early on your check-in date, please inform us in advance and we will do our best to prepare your accommodation for you.

Complying with Spanish legislation, all guests aged over 16 must present and register their passport at Reception on arrival. A credit or debit card will be requested as a deposit.

At what time do we need to check-out?

Check-out time is 10:00 on the day of your departure. You may settle your account at Reception on the day before departure. Check that you have all your possessions. If you have used the safe, leave it open. The rest of the resort facilities are at your disposal – including the luggage room, swimming pools, restaurants and bars.

Can I request a late check-out?

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Is it possible to extend my stay?

Yes – Reception can extend your stay for you, subject to availability.

RESORT FACILITIES

Is WiFi available?

Yes - WiFi is available free of charge in Zacary’s Restaurant, and in all apartments.

Is there free parking on the resort?

Yes - car parking is free.

Are the children’s activities free?

Our kids’ club for 4–12 year olds, offers an array of fabulous fun games for children – all in a safe and friendly environment. There is a registration cost of €5 per child, which includes a Team Marina T-shirt. Some activities do require an extra fee – more details are available from Team Marina on the resort.

Do you provide pool towels?

Yes – pool towels are available to collect from reception on arrival.

Is there a heated swimming pool?

Both our pools are heated in winter (usually November to May).

Is there a lifeguard on duty?

We have a lifeguard on duty 7 days a week during the opening times of our Swimming Pool.

Do you have any restaurants on site?

We have a restaurant onsite catering for breakfast, lunch and dinner. We do not offer room service. Please see our dining page.

Is there an on-site supermarket?

Sam's Pantry, our mini-market and bakery, located next to reception is open daily.

Can I room charge?

Yes. For your ease and convenience, all transactions can be room charged and this is our preferred method of payment.

Is it possible to exchange money at Reception?

Yes. Should you need to exchange money, you can do so at Reception; please bear in mind that this facility is strictly limited to cash exchanges and only main currencies are available. Please contact Reception for further details.

Are beauty treatments available?

We are pleased to make appointments for a massage or hairdresser on request. Please contact Reception for further information.

Is there a doctor on resort?

Should you require medical assistance please contact Reception.

ACCOMMODATION INFORMATION

What are the bed configurations and sizes?

Studios have a king or 2 single beds. One bedroom apartments have a king size bed in the bedroom and a sofa bed in the lounge. All two bedroom accommodation has a king size bed in the master bedroom, two singles in the second bedroom and a sofa bed in the lounge. All three bedroom accommodation has a king size bed in the master bedroom, two singles in the each of the other bedrooms and a sofa bed in the lounge.

Are cots and highchairs available?

Travel cots and highchairs (suitable for children up to 2 years old) can be requested free of charge from Reception.

Is there are a charge for damages?

We ask you to assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation. Please help us by informing Reception if anything is broken, missing or damaged within your apartment. You may be required to pay for any unnecessary damage that is caused during your stay.

Are there ironing facilities in the accommodation?

Yes - all accommodation has its own iron and ironing board.

Does accommodation have air conditioning?

Yes - all accommodation has air conditioning.

Is there a washing machine in the apartment?

Yes - all apartments have a washing machine.

Are pets allowed on the resort?

No - pets are not allowed on the resort.

How is rubbish disposed of?

We encourage you to support Wyndham Green, a Wyndham efficiency and green practice program by recycling your household waste. Colour coded bags are provided in all apartments to separate plastics, paper, cardboard, and general waste, and bags can be deposited at communal recycling points clearly marked at the resort.

Is smoking allowed?

Smoking is only permitted at designated areas around the resort. Please ask Reception for further information.

Is there a television in the accommodation?

Yes - all accommodation has satellite television with channels in various languages. You will find an overview of all channels on channel 1.

Is there a room safe in the accommodation?

Yes - all accommodation is equipped with a safe. Please contact Reception for more information, or if you experience any difficulties.

GETTING AROUND

How far is the beach?

The nearest beaches are in el Medano or la Tejita, a 10 minute drive from the resort. Los Cristianos beach and popular Playa de las Americas are 20 minutes’ drive away.

How far away is the nearest town?

The fishing village of Los Abrigos is 5km from the resort.

Can I hire a car once at the resort?

Certainly, we would be pleased to arrange a delivery of a vehicle of your choice directly to the resort. Please contact Reception for further details.

How do I book a Taxi?

Please contact Reception if you require a taxi from the resort