frequently asked questions

Check-out time is 10:00 on the day of your departure. You may settle your account at Reception on the day before departure. Check that you have all your possessions. If you have used the safe, leave it open. The rest of the resort facilities are at your disposal – including the luggage room, swimming pools, restaurants and bars.

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Yes – Reception can extend your stay for you, subject to availability.

Yes - WiFi is available free of charge in Zacary’s Restaurant, and in all apartments.

Yes - car parking is free.

Our kids’ club for 4–12 year olds, offers an array of fabulous fun games for children – all in a safe and friendly environment. There is a registration cost of €5 per child, which includes a Team Marina T-shirt. Some activities do require an extra fee – more details are available from Team Marina on the resort.

Yes – pool towels are available to collect from reception on arrival.

Our pool is heated in winter (usually November to May).

We have a lifeguard on duty 7 days a week during the opening times of our Swimming Pool.

We have a restaurant onsite catering for breakfast, lunch and dinner. We do not offer room service. Please see our dining page here.

Sam's Pantry, our mini-market and bakery, located next to reception is open from 08:30-14:30 daily.

Yes. For your ease and convenience, all transactions can be room charged and this is our preferred method of payment.

Yes. Should you need to exchange money, you can do so at Reception; please bear in mind that this facility is strictly limited to cash exchanges and only main currencies are available. Please contact Reception for further details.

A cash machine is available in Reception for withdrawals.

We are pleased to make appointments for a massage or hairdresser on request. Please contact Reception for further information.

Should you require medical assistance please contact Reception.

One bedroom residences have a king size bed in the bedroom and a sofa bed in the lounge. Two bedroom residences have a king size bed in the master bedroom, two singles in the second bedroom and a sofa bed in the lounge. Three bedroom residences and villas have a king size bed in the master bedroom, two singles in the each of the other bedrooms and a sofa bed in the lounge.

Travel cots and highchairs (suitable for children up to 2 years old) can be requested free of charge from Reception.

We ask you to assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation. Please help us by informing Reception if anything is broken, missing or damaged within your apartment. You may be required to pay for any unnecessary damage that is caused during your stay.

Yes - all apartments have their own iron and ironing board.

Yes - all apartments have air conditioning.

Yes - all apartments have a washing machine.

No - pets are not allowed on the resort.

We encourage you to support Wyndham Green, a Wyndham efficiency and green practice program by recycling your household waste. Colour coded bags are provided in all apartments to separate plastics, paper, cardboard, and general waste, and bags can be deposited at communal recycling points clearly marked at the resort.

Smoking is only permitted at designated areas around the resort. Please ask Reception for further information.

Yes - every apartment has satellite television with channels in various languages. You will find an overview of all channels on channel 1.

Yes - all apartments are equipped with a safe. Please contact Reception for more information, or if you experience any difficulties.

The nearest beaches are in el Medano or la Tejita, a 10 minute drive from the resort. Los Cristianos beach and popular Playa de las Americas are 20 minutes’ drive away.

The fishing village of Los Abrigos is 5km from the resort.

Certainly, we would be pleased to arrange a delivery of a vehicle of your choice directly to the resort. Please contact Reception for further details.

Please contact Reception if you require a taxi from the resort