Frequently Asked Questions

Check-out time is 12:00 on the day of your departure. You may settle your account at Reception on the day before departure. Check that you have all your possessions. If you have used the safe, leave it open.

Yes - a late check-out is possible for an additional fee and subject to availability. Please request details at check-in.

Yes – Reception can extend your stay for you, subject to availability.

Our kids’ club for 4–12-year-olds, offers an array of fabulous fun games for children – all in a safe and friendly environment. Some activities, such as sand painting do require a fee but the rest of the activities are free of charge.

We have a nurse on duty and a doctor on call. Should you require medical assistance please contact Reception.

Yes - WiFi is available free of charge in our Bars & Restaurants and in all apartments.

Yes - car parking is free.

Yes.

We have a several restaurants and snack bars onsite catering for breakfast, lunch, and dinner. We do not offer room service. Please see our dining page here.

Yes. For your ease and convenience, all transactions can be room charged and this is our preferred method of payment.

Yes – pool towels are provided at the towels desk.

In certain weather conditions our indoor pool may be heated.

Yes - lifeguards are on duty during peak periods. For shift times please see poolside signs.

We offer a range of therapies at our Spa including Turkish bath treatments, massage, reiki and aromatherapy as well as beauty treatments such as facials and massages.

We recommend advance booking; please see https://kusadasigolfclub.com/ for further details and bookings.

Yes.

Yes, golf buggy’s are mandatory and hire is included in the course fees.

Yes, one-on-one lessons with one of our Expert Instructors can be booked. Please see https://kusadasigolfclub.com/ for further details.

One bedroom residences have a king size bed in the bedroom and a sofa bed in the lounge.Two bedroom residences have a king size bed in the master bedroom, two singles in the second bedroom and a sofa bed in the lounge. Three bedroom residences and villas have a king size bed in the master bedroom, two singles in the each of the other bedrooms and a sofa bed in the lounge.

Travel cots (suitable for children up to 2 years old), and stair gates can be requested free of charge from Reception. Highchairs are available in our restaurants.

We ask you to assist us in keeping your apartment in good condition and maintaining the standard of the resort accommodation. Please help us by informing Reception if anything is broken, missing or damaged within your apartment. You may be required to pay for any unnecessary damage that is caused during your stay.

Yes - all apartments have their own iron and ironing board.

Yes - all apartments have air conditioning.

Yes - all apartments have a washing machine.

No - pets are not allowed on the resort.

We encourage you to support Wyndham Green, a Wyndham efficiency and green practice program by recycling your household waste. Colour coded bags are provided in all apartments to separate plastics, paper, cardboard, and general waste, and bags can be deposited at communal recycling points clearly marked at the resort.

SSmoking is not permitted inside our residences or our restaurants, though it is permitted on the terraces.

Yes - every apartment has satellite television with channels in various languages.

Yes - all apartments are equipped with a safe. Please contact Reception for more information, or if you experience any difficulties.

We run a regular shuttle bus to beach from hotel and back from beach, which is a 20-minute drive from the resort.

The town of Soke is 4km away.

Yes, we have a Car Rental Desk at the resort.

Please contact Reception if you require a taxi from the resort